Shipping Policy

At Magic Motion, we aim to make every order private, clear, and easy to track.

Discreet Packaging

Your privacy matters to us. Orders are shipped in plain outer packaging without product names or prominent Magic Motion branding. Shipping labels may include sender information where required by carriers or applicable law.

Order Processing

Orders are processed after payment is approved. Processing may take longer during holidays, promotional periods, or when additional order review is required.

Shipping Options and Delivery Estimates

Available shipping methods, delivery estimates, and applicable shipping charges are shown at checkout before you place your order.

Delivery dates are estimates, not guarantees. Carrier delays, weather, holidays, address issues, customs processing, and other events outside our control may affect delivery timing.

Tracking Your Order

Once your order has shipped, we’ll send a shipping confirmation email with tracking details when tracking is available. Please allow the carrier time to activate tracking information after dispatch.

Address Changes and Cancellations

Please review your shipping address carefully before placing your order. If you need help with an address change or cancellation, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has been shipped.

Delivery Issues

If your tracking shows delivered but you cannot locate your package, please check with household members, neighbors, your building management, and the carrier first.

If your order has not arrived by the estimated delivery date, please contact us at customerservice@magicmotion.shop. Include your order number and the email address used at checkout so our team can assist you.

International Orders

If an order can be successfully placed and paid for through our website, we can generally arrange shipment to the destination provided at checkout.

International customers are responsible for cooperating with customs clearance and meeting any applicable import requirements. This may include providing requested information or documentation and paying any duties, taxes, customs charges, or clearance fees imposed by the destination country.

Please monitor the email address used at checkout, including your spam or junk folder. If there is an exception, customs request, delivery delay, or other shipping issue, we will contact you by email when possible.

Contact Us

For shipping questions, please contact us at customerservice@magicmotion.shop and include your order number whenever possible.