Shipping Policy

When will my order ship?

Orders are typically processed at or before 8:00 PM EST. Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 2 days after the order is received.

 

How old do I have to be to order from Magic Motion?

You must be at least 18 years of age to order from Magic Motion USA. We will never knowingly ship an order to any persons under 18. By using this site you are confirming that you are 18 years of age or older.

Will my order be shipped discreetly?

Absolutely. The packaging we use for this product is completely discreet — it will show up in a plain box, with the return address. It’ll be our little secret.

Do you ship internationally?  

We understand that our customers come from various parts of the world, and we're thrilled to offer international shipping for select items. If the option is available, you can easily place your order in the shopping cart.

However, it's essential to be aware of potential customs-related charges that may apply in your country for international orders. These charges include import taxes, customs duties, and fees associated with customs clearance. Please note that these charges are the responsibility of the recipient.

To obtain accurate information about the potential fees and regulations that apply to your International Order, we recommend reaching out to your local customs office or authorities. They will be able to provide you with the most up-to-date details specific to your country.

At Magic Motion, we want to ensure a smooth shopping experience for our international customers, and we appreciate your understanding regarding any additional fees that may be incurred during customs clearance.

How do I track my order? 

You'll receive an email with tracking information when your order has shipped. Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have. 

What if my package is lost or stolen?

We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us with any questions you may have.